Shipping policy

Effective Date: 03/01/2025

Thank you for shopping with Trich House Genetics! We want to ensure that your shopping experience is as smooth and hassle-free as possible. Below, you'll find the details of our shipping policy, including information about order processing, shipping methods, and delivery times.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days from the time of purchase. Please note that processing times may vary during busy seasons, sales, or special promotions.
  • Business Days: Our business days are Monday to Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next available business day.

2. Shipping Methods

We offer a variety of shipping options to suit your needs, including:

  • Standard Shipping: Typically takes 5-7 business days for delivery (depending on location).
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • Overnight Shipping: Available in select locations. Please contact us for details and availability.

Shipping charges will be calculated at checkout based on your delivery location and selected shipping method.

3. Shipping Rates

  • Domestic Shipping: Shipping costs are calculated at checkout based on the weight of your order and the destination address.
  • Free Shipping: We offer free domestic shipping on orders over $100, which will be automatically applied during checkout.
  • International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times will be calculated at checkout.

Please note that any customs duties, taxes, or import fees incurred on international orders are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress. You can also check the status of your order by logging into your account and viewing your order details.

5. Shipping Delays

While we strive to ensure that your order arrives on time, shipping delays may occur due to unforeseen circumstances, including but not limited to:

  • Weather-related disruptions
  • Carrier delays or strikes
  • Customs delays (for international orders)
  • High demand during holidays or promotions

If your order is delayed, we will keep you informed and work with the carrier to resolve the issue.

6. Shipping Restrictions

  • PO Boxes: We are unable to ship to PO Boxes. Please provide a valid street address during checkout.
  • International Orders: Some products may be restricted or prohibited in certain countries. It is your responsibility to ensure that the items you are ordering comply with local laws and regulations.

7. Damaged or Lost Packages

We take great care in packaging your orders, but in rare cases, packages may become damaged or lost during transit. If you receive a damaged item or if your order is missing, please contact us immediately at trich.house.official@gmail.com with your order number and a description of the issue. We will work with you and the carrier to resolve the problem.

8. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or mis-deliveries due to incorrect or incomplete addresses provided by customers.

9. Customer Service

If you have any questions or concerns about your order or shipping status, feel free to reach out to our customer service team. We're here to help!

Contact Us:
Email: trich.house.official@gmail.com